Q&A With Jean: What’s the Proper Etiquette with a Contractor?

Jean Brownhill, renovation advice

Sweeten’s Founder + CEO Answers Your Renovation Questions

Welcome to #13 in our series, designed to bring clarity to some of the mysteries of renovating! Whether you’re a first-time homeowner or a serial renovator, each project brings with it a new set of circumstances and new questions, and Sweeten is here to be a source of knowledge and reassurance. 

Feel free to email me at JBrownhill@sweeten.com with any reno questions or dilemmas you’d like addressed.

QUESTION: What is the proper etiquette with a general contractor?

JEAN: When a GC crew is working in your home, I think people wonder about things like “do I offer them water?” or “can I contact them during off-hours?” Obviously, it’s up to you. Just keep in mind that these folks are in your home for a long period of time. Anything you can do to maintain a professional relationship and make it a pleasant work environment is positive. We want people to be comfortable and to be as productive as possible.

Setting up a separate text thread using apps such as WhatsApp versus direct texting offers a specific place to discuss business that is not on personal time. If your contractor’s team will be in a hot apartment, it’s a nice gesture to have a refrigerator filled with water for them. Similarly, you can make bathroom arrangements for them. It doesn’t have to be yours, but you could make sure that there’s a bathroom in your building they can use.

After you’ve hired a Sweeten contractor, letting the other contractors know that you’ve moved forward with another firm and thanking them for their time is a courteous way to close the loop.

Jean-Signature (1)

Looking for more advice from Jean? Be sure to check out the twelfth installment in this series, Q&A With Jean: How Do I Document Change Orders?

Refer your renovating friends to Sweeten and you’ll both receive a $250 Visa gift card when they sign a contract with a Sweeten general contractor. 

Sweeten handpicks the best general contractors to match each project’s location, budget, and scope, helping until project completion. Follow the blog for renovation ideas and inspiration and when you’re ready to renovate, start your renovation on Sweeten.